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A typology of online buyers for French wine web sites based on electronic service quality dimensions
16 references·1 citing·37 second hop
A typology of online buyers for French wine web sites based on electronic service quality dimensions (2010)A typology of online buyers for French wi…Perceived e‐service quality (PeSQ) (2007)Perceived e‐service quality (…Measuring Service Quality in E-Retailing (2006)Measuring Service Quality in …E-S-QUAL (2004)E-S-QUALeTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…A typology of online shoppers based on shopping motivations (2003)A typology of online shoppers…Internet Business Models and Strategies: Text and Cases (2002)Internet Business Models and …Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Experiential value: conceptua…The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)The Impact of Technology on t…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…The Internet Shopper (1999)The Internet ShopperSERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error: A Comment (1981)Evaluating Structural Equatio…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Marketing Research: Methodological Foundations (1977)Marketing Research: Methodolo…Statistical Analysis of Sets of Congeneric Tests (1971)Statistical Analysis of Sets …STATISTICAL ANALYSIS OF SETS OF CONGENERIC TESTS* (1969)STATISTICAL ANALYSIS OF SETS …Developing a scale of social commerce service quality: an exploratory study (2020)Developing a scale of social …On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Hedonic shopping motivations (2003)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies (2015)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)The Behavioral Consequences of Service Quality (1996)Technology Readiness Index (Tri) (2000)Understanding Service Convenience (2002)Satisfaction: a behavioral perspective on the consumer (2010)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)E‐service quality: a model of virtual service quality dimensions (2003)Corporate Social Responsibility and Marketing: An Integrative Framework (2004)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)An Updated and Streamlined Technology Readiness Index (2014)Understanding Customer Experience Throughout the Customer Journey (2016)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Statistical Theories of Mental Test Scores (1969)The Measurement of Independent and Interdependent Self-Construals (1994)Psychopathy as a Clinical and Empirical Construct (2007)Comorbidity: A network perspective (2010)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)The Impact of Technostress on Role Stress and Productivity (2007)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)Customer perceptions of e‐service quality in online shopping (2005)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)From e-commerce to social commerce: A close look at design features (2012)Cronbach's alpha reliability: Interval estimation, hypothesis testing, and sample size planning (2014)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
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  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.2,165 cited
  • 2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,795 cited
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  • 2007Perceived e‐service quality (PeSQ)

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788 cited
  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error: A Comment778 cited
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    • 2020Developing a scale of social commerce service quality: an exploratory study24 cited