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The dimensions that construct the evaluation of service quality in academic libraries

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References

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1992An empirical assessment of the SERVQUAL scale2,126 cited
1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
1996SERVQUAL: review, critique, research agenda1,741 cited
1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
1990Delivering Quality Service1,326 cited
1994Customer Expectations and Perceptions of Service Quality in Retail Apparel Specialty Stores336 cited
1996Changing the concept and measure of service quality in academic libraries263 cited
1992Measuring Service Quality in the Car Service Industry: Building and Testing an Instrument201 cited

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2013

An analysis of library customer loyalty

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2012An empirical study of state university students' perceived service quality77 cited

2010The ‘Inside-out’ and ‘Outside-in’ Approaches on Students’ Perceived Service Quality: An Empirical Evaluation48 cited

2010Education Quality Process Model and Its Influence on Students’ Perceived Service Quality47 cited

2015Measuring Perceived Service Quality of Fast Food Restaurant in Islamic Country: A Conceptual Framework44 cited

2011Identifying service superiority, zone of tolerance and underlying dimensions42 cited

2012Understanding perceived service quality and satisfaction38 cited

2016Evaluating library service quality at the Aga Khan University library: Application of a total quality management approach37 cited

2020Perceived service quality in Indonesian Islamic higher education context33 cited

2011Does LibQUAL+TM account for student loyalty to a university college library?25 cited

2013Developing a service performance assessment system to improve service quality of academic libraries22 cited

2016Determining the Key Dimensions for Evaluating Service Quality and Satisfaction in Academic Libraries19 cited

2016Perceived Service Quality of Youth Public Transport Passengers18 cited

2009Individual differences in service quality assessment17 cited

2012Translating the Service Quality Gaps into Strategy Formulation. An Experimental Case Study of a Greek Academic Department8 cited

2021User Perceptions of Library Service Quality in Private Universities in Tanzania: A Case of University of Iringa2 cited