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Cultural issues in airline crisis communications: A Japan‐US comparative study
16 references·15 citing·29 second hop
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References

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  • 1983Culture's Consequences: International Differences in Work-Related Values.15,062 cited
  • 1994Qualitative Communication Research Methods5,404 cited
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  • 2013Excellence in Public Relations and Communication Management1,181 cited

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Cited by

  • 2012A comparative study of crisis communication strategies between Mainland China and Taiwan: The melamine-tainted milk powder crisis in the Chinese context48 cited
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  • 2020Does one size fit all? The applicability of situational crisis communication theory in the Japanese context28 cited
  • 2010Cultural issues in crisis communication25 cited
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  • 2017The indigenization of crisis response strategies in the context of China18 cited
  • 2022Exploring Secondary Crisis Response Strategies for Airlines Experiencing Low-Responsibility Crises: An Extension of the Situational Crisis Communication Theory18 cited
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