Managing Face Concerns in Criticism Integrating Nonverbal Behaviors as a Dimension of Politeness in Female Friendship Dyads

Abstract

This study seeks to expand politeness theory by investigating the influence of nonverbal behaviors on facework in criticism of a friend. As hypothesized, various cues, including variations in vocal tone, facial expressions and brow movements, gestures, body orientation, and touch, influenced participants' perceptions of politeness in a number of ways. First, mitigating nonverbal behaviors added to assessments of politeness when accompanied by bald-on-record linguistic politeness strategies. Second, subjects perceived aggravating nonverbal cues with and without linguistic politeness similarly. Although verbal politeness was still the bigger factor in perceptions of politeness, the results of this study suggest that facework scholars should also consider how something is said as salient for interpretation of what is said.

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