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Testing a model of Islamic banking based on service quality, customer satisfaction and bank performance
16 references·0 citing·40 second hop
Testing a model of Islamic banking based on service quality, customer satisfaction and bank performance (2011)Testing a model of Islamic banking based …The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry (2007)The mediating effect of organ…The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction (2006)The effect of automated servi…A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example (2005)A Practical Guide To Factoria…Perceived quality and price: their impact on the satisfaction of restaurant customers (2004)Perceived quality and price: …Service loyalty (2002)Service loyaltyModeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent (2002)Modeling customer perceptions…Determinants of customer‐perceived service quality: a confirmatory factor analysis approach (2002)Determinants of customer‐perc…Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)Customer satisfaction and ret…Modelling bank customer satisfaction through mediation of attitudes towards human and automated banking (2000)Modelling bank customer satis…Islamic banking: a study of customer satisfaction and preferences in Jordan (1999)Islamic banking: a study of c…Service quality in the banking sector in an emerging economy: a consumer survey (1997)Service quality in the bankin…Determinants of customer satisfaction in retail banking (1996)Determinants of customer sati…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Spatial Model of Effectiveness Criteria: Towards a Competing Values Approach to Organizational Analysis (1983)A Spatial Model of Effectiven…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)Partial Least Squares (PLS) Structural Equation Modeling (SEM) for Building and Testing Behavioral Causal Theory: When to Choose It and How to Use It (2014)Partial least squares structural equation modeling in HRM research (2018)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Does relationship marketing improve customer relationship satisfaction and loyalty? 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(1993)CONFIGURATIONAL APPROACHES TO ORGANIZATIONAL ANALYSIS. (1993)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1983A Spatial Model of Effectiveness Criteria: Towards a Competing Values Approach to Organizational Analysis3,337 cited
  • 2005A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example3,281 cited
  • 2002Service loyalty1,549 cited
  • 2002Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent976 cited
  • 1996Determinants of customer satisfaction in retail banking861 cited
  • 2002Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking644 cited
  • 1999Islamic banking: a study of customer satisfaction and preferences in Jordan509 cited
  • 2002Determinants of customer‐perceived service quality: a confirmatory factor analysis approach381 cited
  • 2007The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry363 cited
  • 2006The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction292 cited
  • 1997

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Service quality in the banking sector in an emerging economy: a consumer survey
264 cited
  • 2004Perceived quality and price: their impact on the satisfaction of restaurant customers225 cited
  • 2000Modelling bank customer satisfaction through mediation of attitudes towards human and automated banking182 cited
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