Using Job Satisfaction and Pride as Internal-marketing Tools

Dennis B. Arnett · Debra A. Laverie · Charlie Mclane

338 citations0/0 files storedCornell Hotel and Restaurant Administration Quarterly

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Job Satisfaction and Organizational Behavior Employee Performance and Management Employee Performance and Motivation

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Abstract Employees' attitudes and opinions about their colleagues and the work environment may make all the difference between workers' merely doing a good job and delivering exceptional guest service.

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1988The Social Psychology of Procedural Justice 1998Modern Methods for Business Research 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents 1990Organizational Justice: Yesterday, Today, and Tomorrow 1996Services Marketing: Integrating Customer Focus Across the Firm 1976Basking in reflected glory: Three (football) field studies.

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2010Employees' awareness of their impact on corporate reputation 2016Work-life balance and its relationship with organizational pride and job satisfaction 2012A Matter of Reputation and Pride: Associations between Perceived External Reputation, Pride in Membership, Job Satisfaction and Turnover Intentions 2009An exploratory study of US lodging properties' organizational practices on employee turnover and retention 2011Organizational pride and its positive effects on employee behavior

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