SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Using Job Satisfaction and Pride as Internal-marketing Tools
12 references·16 citing·38 second hop
Using Job Satisfaction and Pride as Internal-marketing Tools (2002)Using Job Satisfaction and Pride as Inter…Loyalty: A strategic commitment (2003)Loyalty: A strategic commitme…Modern Methods for Business Research (1998)Modern Methods for Business R…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Organizational Justice: Yesterday, Today, and Tomorrow (1990)Organizational Justice: Yeste…Deans' Roundtable (1989)Deans' RoundtableThe Social Psychology of Procedural Justice (1988)The Social Psychology of Proc…Organizational Citizenship Behavior: The Good Soldier Syndrome. (1988)Organizational Citizenship Be…The Service encounter : managing employee/customer interaction in service businesses (1985)The Service encounter : manag…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Basking in reflected glory: Three (football) field studies. (1976)Basking in reflected glory: T…What factors influence Generation Y’s employee retention in the hospitality industry?: An internal marketing approach (2019)What factors influence Genera…Incivility, satisfaction and turnover intention of tourist hotel chefs (2019)Incivility, satisfaction and …Job satisfaction research in the field of hospitality and tourism (2018)Job satisfaction research in …Work-life balance and its relationship with organizational pride and job satisfaction (2016)Work-life balance and its rel…Quality of work life and job satisfaction among frontline hotel employees (2015)Quality of work life and job …A Matter of Reputation and Pride: Associations between Perceived External Reputation, Pride in Membership, Job Satisfaction and Turnover Intentions (2012)A Matter of Reputation and Pr…The Effect Of Organizational Learning On Organizational Commitment, Job Satisfaction And Work Performance (2011)The Effect Of Organizational …Organizational pride and its positive effects on employee behavior (2011)Organizational pride and its …Internal Relationship Marketing: Korean Casino Employees’ Job Satisfaction and Organizational Commitment (2010)Internal Relationship Marketi…Employees' awareness of their impact on corporate reputation (2010)Employees' awareness of their…Effects of Individual and Organizational Factors on Job Satisfaction and Intent to Stay in the Hotel and Restaurant Industry (2010)Effects of Individual and Org…The Effect of Management Commitment To Service On Employee Service Behaviors: the Mediating Role of Job Satisfaction (2009)The Effect of Management Comm…Individual employment characteristics of hotel employees that play a role in employee satisfaction and work retention (2009)Individual employment charact…An exploratory study of US lodging properties' organizational practices on employee turnover and retention (2009)An exploratory study of US lo…Training, motivation, and performance: The case of human resource management in construction projects in Mashhad, Iran (2008)Training, motivation, and per…The collective impact of service workers and servicescape on the corporate image formation (2005)The collective impact of serv…A theory of justice original editionHandbook of Industrial and Organizational Psychology. (1977)Research in Organizational Behavior. (1986)Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)On the dimensionality of organizational justice: A construct validation of a measure. (2001)Perceived organizational support: A review of the literature. (2002)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Practical Issues in Structural Modeling (1987)The Commitment-Trust Theory of Relationship Marketing (1994)Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants (2009)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews (2015)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)A Relational Model of Authority in Groups (1992)FOUNDATION FOR A GENERAL STRAIN THEORY OF CRIME AND DELINQUENCY* (1992)CONSEQUENCES OF ABUSIVE SUPERVISION. (2000)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Relational Benefits in Services Industries: The Customer's Perspective (1998)Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Possessions and the Extended Self (1988)Implicit social cognition: Attitudes, self-esteem, and stereotypes. (1995)Bad is Stronger than Good (2001)AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)Self‐determination theory and work motivation (2005)Social Exchange Theory: An Interdisciplinary Review (2005)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988The Social Psychology of Procedural Justice6,583 cited
  • 1998Modern Methods for Business Research6,534 cited
  • 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.5,591 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1990Organizational Justice: Yesterday, Today, and Tomorrow3,663 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 1976Basking in reflected glory: Three (football) field studies.2,360 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 2003Loyalty: A strategic commitment637 cited
  • 1985The Service encounter : managing employee/customer interaction in service businesses503 cited
  • 1989Deans' Roundtable17 cited

Cited by

  • 2010Employees' awareness of their impact on corporate reputation274 cited
  • 2016Work-life balance and its relationship with organizational pride and job satisfaction248 cited
  • 2012A Matter of Reputation and Pride: Associations between Perceived External Reputation, Pride in Membership, Job Satisfaction and Turnover Intentions

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

227 cited
  • 2011Organizational pride and its positive effects on employee behavior219 cited
  • 2009An exploratory study of US lodging properties' organizational practices on employee turnover and retention219 cited
  • 2008Training, motivation, and performance: The case of human resource management in construction projects in Mashhad, Iran210 cited
  • 2011The Effect Of Organizational Learning On Organizational Commitment, Job Satisfaction And Work Performance205 cited
  • 2018Job satisfaction research in the field of hospitality and tourism204 cited
  • 2019What factors influence Generation Y’s employee retention in the hospitality industry?: An internal marketing approach187 cited
  • 2015Quality of work life and job satisfaction among frontline hotel employees184 cited
  • 2009Individual employment characteristics of hotel employees that play a role in employee satisfaction and work retention168 cited
  • 2010Effects of Individual and Organizational Factors on Job Satisfaction and Intent to Stay in the Hotel and Restaurant Industry158 cited
  • 2010Internal Relationship Marketing: Korean Casino Employees’ Job Satisfaction and Organizational Commitment150 cited
  • 2009The Effect of Management Commitment To Service On Employee Service Behaviors: the Mediating Role of Job Satisfaction144 cited
  • 2019Incivility, satisfaction and turnover intention of tourist hotel chefs144 cited
  • 2005The collective impact of service workers and servicescape on the corporate image formation135 cited