From Information to Meaning: Confronting Challenges of the Twenty-first Century

Abstract

New challenges arise for researchers and practitioners as we move away from concentration on the technology of searching, and turn our attention to using information for problem solving and creativity in the workplace and daily living. This paper explores links between information behavior, information literacy and the impact of information, drawing on the author's research into the user's perspective of information seeking and use and the model of the Information Search Process (ISP). The ISP model describes thoughts, actions and feelings in six stages of interacting with information to construct meaning. Central to the ISP model is the finding that information commonly increases uncertainty in the early stages of the search process. Increased uncertainty creates a zone of intervention for intermediaries and system designers that support users in their quest for seeking meaning from information. Innovative approaches to interaction between people and information are needed to bridge the divide between information behavior, information literacy and impact of information in order to address issues of the twenty-first century.

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