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Comparative study of Islamic and conventional banking in Pakistan based on customer satisfaction
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Comparative study of Islamic and conventional banking in Pakistan based on customer satisfaction (2011)Comparative study of Islamic and conventi…Factorial and discriminant analyses of the underpinnings of relationship marketing and customer satisfaction (2005)Factorial and discriminant an…Perceived quality and price: their impact on the satisfaction of restaurant customers (2004)Perceived quality and price: …Determinants of customer‐perceived service quality: a confirmatory factor analysis approach (2002)Determinants of customer‐perc…Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)Customer satisfaction and ret…The Loyalty Effect (2001)The Loyalty EffectBehavioural responses to customer satisfaction: an empirical study (2001)Behavioural responses to cust…The Relationships between Culture and Service Quality Perceptions (2000)The Relationships between Cul…Islamic banking: a study of customer satisfaction and preferences in Jordan (1999)Islamic banking: a study of c…Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes (1998)Customer‐service provider rel…Banking behavior of Islamic bank customers: perspectives and implications (1998)Banking behavior of Islamic b…Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice (1994)Encounter Satisfaction versus…Bank Patronage Factors of Muslim and Non‐Muslim Customers (1994)Bank Patronage Factors of Mus…A Catastrophe Model for Developing Service Satisfaction Strategies (1992)A Catastrophe Model for Devel…Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…Predictability and Personalization in the Service Encounter (1987)Predictability and Personaliz…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Does relationship marketing improve customer relationship satisfaction and loyalty? (2006)SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION (2010)Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Economics of Organization: The Transaction Cost Approach (1981)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters (1998)The Identity Salience Model of Relationship Marketing Success: The Case of Nonprofit Marketing (2003)Advances in Consumer Research (2025)Principles of Marketing (1972)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)Bank selection criteria employed by college students in Bahrain: an empirical analysis (2001)Consumer attitudes and purchase intentions toward Islamic banks: the influence of religiosity (2015)Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model (2015)Culture's Consequences: International Differences in Work-Related Values (1981)Hofstede's dimensions of culture in international marketing studies (2006)Examining the impact of Culture's consequences: A three-decade, multilevel, meta-analytic review of Hofstede's cultural value dimensions. (2010)Measuring Hofstede's Five Dimensions of Cultural Values at the Individual Level: Development and Validation of CVSCALE (2011)Models of Consumer Satisfaction Formation: An Extension (1988)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Classifying Services to Gain Strategic Marketing Insights (1983)A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)Consumers' Use of Persuasion Knowledge: The Effects of Accessibility and Cognitive Capacity on Perceptions of an Influence Agent (2000)Customer-Employee Rapport in Service Relationships (2000)Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Shaping the Halal into a brand? (2010)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Talk of the Network: A Complex Systems Look at the Underlying Process of Word-of-Mouth (2001)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)
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References

  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
  • 2001The Loyalty Effect1,406 cited
  • 1987Predictability and Personalization in the Service Encounter1,135 cited
  • 1994Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice852 cited
  • 1992A Catastrophe Model for Developing Service Satisfaction Strategies812 cited
  • 2000The Relationships between Culture and Service Quality Perceptions798 cited
  • 2002Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking644 cited
  • 1998Banking behavior of Islamic bank customers: perspectives and implications534 cited
  • 1994Bank Patronage Factors of Muslim and Non‐Muslim Customers530 cited
  • 1999Islamic banking: a study of customer satisfaction and preferences in Jordan509 cited
  • 2001Behavioural responses to customer satisfaction: an empirical study456 cited
  • 1998Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes393 cited
  • 2002Determinants of customer‐perceived service quality: a confirmatory factor analysis approach

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381 cited
  • 2005Factorial and discriminant analyses of the underpinnings of relationship marketing and customer satisfaction332 cited
  • 2004Perceived quality and price: their impact on the satisfaction of restaurant customers225 cited
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