Article2004

Integrating corporate social responsibility (CSR) into ISO management systems – in search of a feasible CSR management system framework

Pavel Castka · Christopher John Bamber · David James Bamber · John M. Sharp

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Quality and Management Systems Corporate Social Responsibility Reporting Corporate Social Responsibility and Sustainability

Abstract

Following the growing interest in corporate governance and corporate social responsibility (CSR), the International Organization for Standardization (ISO) Committee on Consumer Policy (ISO/COPOLCO) opened the discussion about the feasibility of CSR management system standard. In this paper, we investigate the underlying issues that shape the development of CSR standard. Based on our case study research, we provide a framework for organisations to establish, manage, improve and document a CSR management system. This framework is based on process and systems thinking and analogous to ISO 9001:2000 adding significantly to existing definitive management frameworks. Finally, we outline areas for further research and indicate substantial managerial implications.

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References

1984Case Study Research: Design and Methods 2010Strategic management a stakeholder approach 1986Qualitative Data Analysis: A Sourcebook of New Methods 2001Corporate Social Responsibility: A Theory of the Firm Perspective 2002Case research in operations management 2003Boards of Directors and Firm Performance: Integrating Agency and Resource Dependence Perspectives 1999DOES STAKEHOLDER ORIENTATION MATTER? THE RELATIONSHIP BETWEEN STAKEHOLDER MANAGEMENT MODELS AND FIRM FINANCIAL PERFORMANCE.1993Qualitative Methods in Management Research.

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