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Multiattribute Dimensions of Service Quality in the All-You-Can-Eat Buffet Restaurant Industry
16 references·0 citing·35 second hop
Multiattribute Dimensions of Service Quality in the All-You-Can-Eat Buffet Restaurant Industry (2012)Multiattribute Dimensions of Service Qual…The role of etail quality, e-satisfaction and e-trust in online loyalty development process (2009)The role of etail quality, e-…Marketing Research (2008)Marketing ResearchA Hierarchical Model of Health Service Quality (2007)A Hierarchical Model of Healt…Measuring Service Quality in E-Retailing (2006)Measuring Service Quality in …Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Dineserv: A Tool for Measuring Service Quality in Restaurants (1995)Dineserv: A Tool for Measurin…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Service management and marketing: managing the moments of truth in service competition (1990)Service management and market…Lodgserv: A Service Quality Index for the Lodging Industry (1990)Lodgserv: A Service Quality I…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Theory of Cognitive Dissonance (1957)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A Theory of Cognitive Dissonance (2017)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Zero defections: quality comes to services. (1990)Customer satisfaction with services: putting perceived value into the equation (2000)Service loyalty (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)E-S-QUAL (2004)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Understanding Relationship Marketing Outcomes (2002)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
  • 2006Measuring Service Quality in E-Retailing1,056 cited
  • 1995Dineserv: A Tool for Measuring Service Quality in Restaurants823 cited
  • 2007A Hierarchical Model of Health Service Quality750 cited
  • 2008Marketing Research523 cited
  • 2009The role of etail quality, e-satisfaction and e-trust in online loyalty development process

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522 cited
  • 1990Lodgserv: A Service Quality Index for the Lodging Industry489 cited
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