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Service quality strategy implementation: a model and the case of the Algarve hotel industry
3 references·5 citing·32 second hop
Service quality strategy implementation: a model and the case of the Algarve hotel industry (2004)Service quality strategy implementation: …The implications of service quality gaps for strategy implementation (2001)The implications of service q…Total quality management (2000)Total quality managementCharting service quality gaps (2000)Charting service quality gapsISO 9001 internal decertification motivations: exploring barriers and benefits of certification as withdrawal antecedents (2021)ISO 9001 internal decertifica…Determinants of expected performance after ISO 9001 certification withdrawal (2021)Determinants of expected perf…Inertia, group conformity and customer loyalty in healthcare in the information age (2020)Inertia, group conformity and…Why firms lose their ISO 9001 certification: Evidence from Portugal (2019)Why firms lose their ISO 9001…Barriers to the Implementation of Strategic Decisions: Evidence from Hotels in a Developing Country (2017)Barriers to the Implementatio…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Refinement and reassessment of the SERVQUAL scale. (1991)Total quality management in library and information sectors (2008)Customer Satisfaction and Service Quality in the Marketing Practice: Study on Literature Review (2018)Field Theory in Social Science (1951)Strategic decision making (1992)A Service Quality Improvement Dynamic Decision Support System for Refurbishment Contractors (2007)Implanting Strategic Management (2018)Estimating Nonresponse Bias in Mail Surveys (1977)The balanced scorecard : measures that drive performance (1992)Confirmatory factor analysis for applied research (2007)Earnings information conveyed by dividend initiations and omissions (1988)Detecting abnormal operating performance: The empirical power and specification of test statistics (1996)Resource-Based Theory (2007)An empirical exploration of quality management practices and firm performance from Chinese manufacturing industry (2020)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Behavioral Consequences of Service Quality (1996)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Pemanfaatan Teknologi Packaging untuk Meningkatkan Kualitas dan Keamanan Produk Pangan Lokal (2023)Factors associated with patient loyalty in private healthcare sector in Egypt (2024)From the Editors: Common method variance in international business research (2010)Benefits of management systems integration: a literature review (2015)When to use and how to report the results of PLS-SEM (2018)Are certified firms more prone to eco-product innovation? The moderating role of slack resources (2022)Identification and analysis of barriers to the effectiveness of ISO 45001 certification in Chinese certified organisations: A DEMATEL-ISM approach (2022)Understanding motives for and barriers to implementing asset management system: an empirical study for engineered physical assets (2022)Common Method Bias in PLS-SEM (2015)Management systems and productive efficiency along the certification life-cycle (2023)Towards a Corporate Performance Measurement System (2004)The influence of continuous improvement and performance factors in total quality organization (2005)Development and validation of a measure of the quality management practices in education (2012)
this work references cited by second hop

References

  • 2000Total quality management74 cited
  • 2000Charting service quality gaps47 cited
  • 2001The implications of service quality gaps for strategy implementation31 cited

Cited by

  • 2019Why firms lose their ISO 9001 certification: Evidence from Portugal40 cited
  • 2021ISO 9001 internal decertification motivations: exploring barriers and benefits of certification as withdrawal antecedents35 cited
  • 2021Determinants of expected performance after ISO 9001 certification withdrawal28 cited
  • 2017Barriers to the Implementation of Strategic Decisions: Evidence from Hotels in a Developing Country27 cited
  • 2020Inertia, group conformity and customer loyalty in healthcare in the information age23 cited

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