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WHAT ARE THE KEY DIMENSIONS OF RESTAURANT SERVICE QUALITY? AN EMPIRICAL STUDY IN THE CITY RESTAURANT SETTINGS
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WHAT ARE THE KEY DIMENSIONS OF RESTAURANT SERVICE QUALITY? AN EMPIRICAL STUDY IN THE CITY RESTAURANT SETTINGS (2011)WHAT ARE THE KEY DIMENSIONS OF RESTAURANT…Does restaurant performance meet customers' expectations? An assessment of restaurant service quality using a modified DINESERV approach (2010)Does restaurant performance m…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…A cross-cultural analysis of perceived value and customer loyalty in restaurants (2024)A cross-cultural analysis of …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The impact of social media reviews on restaurant performance: The moderating role of excellence certificate (2016)The Effects of Fast Food Restaurant Attributes on Customer Satisfaction, Revisit Intention, and Recommendation Using DINESERV Scale (2020)Construction of a service quality scale for the online food delivery industry (2021)Why we buy what we buy: A theory of consumption values (1991)Consumer perceived value: The development of a multiple item scale (2001)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)
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References

  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 2010Does restaurant performance meet customers' expectations? An assessment of restaurant service quality using a modified DINESERV approach158 cited

Cited by

  • 2024A cross-cultural analysis of perceived value and customer loyalty in restaurants26 cited

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