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Service work, social theory, and collectivism: a reply to Brook · Study

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ArticleService work, social theory, and collectivism: a reply to Brook

Marek Korczynski2007

Article2007

Service work, social theory, and collectivism: a reply to Brook

Marek Korczynski

22 citations·0/0 files stored·Work Employment and Society

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Employment, Labor, and Gender Studies Labor Movements and Unions Social Sciences and Policies

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References

1996Consumption and Identity at Work 2003Communities of Coping: Collective Emotional Labour in Service Work 2001Human Resource Management in Service Work 1998The McDonaldization Thesis: Explorations and Extensions 2005‘India calling to the far away towns’2004When Production and Consumption Meet: Cultural Contradictions and the Enchanting Myth of Customer Sovereignty 2001Trade Unions, Workers'Rights and the Frontier of Control in UK Call Centres 1993Industrial relations and the customer

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2012Understanding participation and power within collaborative processes: Jointly involving staff and citizens in changing public services

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Year2007

Typearticle

Published2007-09-01

VenueWork Employment and Society

ISSN-L0950-0170

Languageen

Citations22

Files0 public / 0

ShelfEmployment, Labor, and Gender Studies

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doi10.1177/0950017007080019

openalex_workW2148747671

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