Dimensions of Job Satisfaction of Library Professionals: A Qualitative Exploration

Abstract

This research is aimed at investigating the underlying causes of job satisfaction of the library staff at a large public university in Malaysia. A qualitative methodology, namely, hermeneutic phenomenology, approach is undertaken with Herzberg’s two-factor theory employed in designing the interview protocol. Twelve full-time librarians take part in the interviews for this purpose. Despite in a few cases, the study reveals a general concord with Herzberg’s reasoning vis-à-vis the factors leading to staff satisfaction or dissatisfaction. One striking feature of the finding relates to the religious values and environment contributing to the staff satisfaction to a great extent. Some recommendations and possible future research areas are also suggested.

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