Articlebronze2013

FOSTERING PUBLIC SERVICE MOTIVATION THROUGH WORKPLACE TRUST: EVIDENCE FROM PUBLIC MANAGERS IN TAIWAN

Chung‐An Chen · Chih‐Wei Hsieh · Don‐Yun Chen

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Public Policy and Administration Research Job Satisfaction and Organizational Behavior Public Administration and Political Analysis

Abstract

Abstract The existing literature addressing antecedents of public service motivation (PSM) focuses on personal predisposition and institutional shaping. The authors offer a focus that differs from previous studies, arguing that workplace trust as a result of human interaction and personal choice has a bearing onPSM. It is postulated that public managers' trust in citizens, trust in colleagues, and trust in agency leaders enhance theirPSM. The authors test this proposition by using data collected from middle managers working in the Taiwan central government and it receives strong support. This study brings trust into the study ofPSM, facilitates interdisciplinary dialogues, and thus helps makePSMa type of knowledge that pushes back the boundaries of public administration.

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References

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2014Does Pursuing External Incentives Compromise Public Service Motivation? Comparing the effects of job security and high pay 2021How does organizational sustainability foster public service motivation and job satisfaction? The mediating role of organizational support and societal impact potential 2019Do Trust and Culture Matter for Public Service Motivation Development? Evidence From Public Sector Employees in Korea 2019Can Training Enhance Public Employees’ Public Service Motivation? A Pretest–Posttest Design 2015In Public Servants We Trust?: A behavioural experiment on public service motivation and trust among students of public administration, business sciences and law

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