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Evaluating a hotel GM's performance A case study in benchmarking
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  • 2005Measuring efficiency in the hotel sector460 cited
  • 2003A review of literature on benchmarking265 cited
  • 1999Measuring efficiency in the hotel industry: A stochastic frontier approach264 cited
  • 2009TOURISM AND HOTEL COMPETITIVENESS RESEARCH253 cited
  • 2006Applying the stochastic frontier approach to measure hotel managerial efficiency in Taiwan245 cited
  • 2010Performance of French destinations: Tourism attraction perspectives237 cited
  • 2008Assessment of Tourism Competitiveness by Analysing Destination Efficiency220 cited
  • 2004Technical and allocative efficiency in a chain of small hotels206 cited
  • 2008Technical efficiency of African hotels193 cited
  • 2004Productivity in the tourism industry185 cited
  • 2004A Stochastic Cost Frontier in the Portuguese Hotel Industry171 cited
  • 2012Hotel efficiency: A bootstrapped metafrontier approach157 cited
  • 2002The Competitive Market Efficiency of Hotel Brands: An Application of Data Envelopment Analysis155 cited
  • 2008Efficiency and effectiveness of service business: Evidence from international tourist hotels in Taiwan153 cited
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Dynamic benchmarking of hotel service quality
151 cited
  • 2005Multiunit restaurant productivity assessment using three-phase data envelopment analysis151 cited