Causes and Dynamics of User Frustration in an Academic Library

Tefko Saračević · Paul B. Kantor

46 citations0/0 files storedCollege & Research Libraries

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Library Science and Information Literacy Library Science and Information Web and Library Services

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1968Public Knowledge—The Social Dimension of Science

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1998Empty handed? A material availability study and transaction log analysis verification 1987Material Availability: A Study of Academic Library Performance 1996Measures of library use and user satisfaction with academic library services 1983Failure in the Library: A Case Study 1978User and Library Failures in an Undergraduate Library 2024Library resources constraints, frustration, and user behavior: An empirical library operations study 2006USERS' EMOTIONAL AND MATERIAL SATISFACTION AT THE MICRO/MACRO LEVELS IN AN ACADEMIC LIBRARY 2005User Education on Circulation Policies

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