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Causes and Dynamics of User Frustration in an Academic Library
1 references·8 citing·27 second hop
Causes and Dynamics of User Frustration in an Academic Library (1977)Causes and Dynamics of User Frustration i…Public Knowledge—The Social Dimension of Science (1968)Public Knowledge—The Social D…Library resources constraints, frustration, and user behavior: An empirical library operations study (2024)Library resources constraints…USERS' EMOTIONAL AND MATERIAL SATISFACTION AT THE MICRO/MACRO LEVELS IN AN ACADEMIC LIBRARY (2006)USERS' EMOTIONAL AND MATERIAL…User Education on Circulation Policies (2005)User Education on Circulation…Empty handed? A material availability study and transaction log analysis verification (1998)Empty handed? A material avai…Measures of library use and user satisfaction with academic library services (1996)Measures of library use and u…Material Availability: A Study of Academic Library Performance (1987)Material Availability: A Stud…Failure in the Library: A Case Study (1983)Failure in the Library: A Cas…User and Library Failures in an Undergraduate Library (1978)User and Library Failures in …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Practical Research: Planning and Design (1990)Mail and internet surveys : the tailored design method (2007)The impact of library performance on students' satisfaction (2013)Charging and Collecting Fees and Fines: A Handbook for Libraries (1998)The Coolness Factor: Ten Libraries Listen to Youth. (1999)Health Measurement Scales: A Practical Guide to Their Development and Use (1989)Introduction to Informetrics: Quantitative Methods in Library, Documentation and Information Science (1990)Introduction to informetrics: Quantitative methods in library, documentation and information science (1991)User perceptions of service quality and the level of user satisfaction at the Mangosuthu University of technology library, Umlazi, Durban. (2009)Library usage by university accounting students: a comparison of contact and open distance learning institution in South Africa (2019)Theory and Methods of Social Research. (1968)Theory and methods of social research (1969)Performance measures for public libraries (1973)LIBRARIES VERSUS USERS? HOW AND HOW NOT TO DETER LIBRARY USERS (1993)Firm Resources and Sustained Competitive Advantage (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A logistics book hidden in a linguistics library shelf: a qualitative examination of how resource constraints manifest in library operations (2025)Why Can't I Ever Find Anything in the Library?. (1983)Economics of the Scholarly Journal (1989)FOREIGN POSTGRADUATE STUDENTS AND THE ONLINE CATALOGUE AT THE UNIVERSITY OF MALAYA LIBRARY (2002)Use of Web-based Online Public Access Catalogue by the Foreign Students at the University of Delhi (2012)Communication, Competition, and Secrecy: The Production and Dissemination of Research-Related Information in Genetics (1991)The reliability of peer review for manuscript and grant submissions: A cross-disciplinary investigation (1991)The Rise and Fall of Constructivism (1994)Lifelong learning and the library connection: a perceptual model for tertiary library customer education (2001)
this work references cited by second hop

References

  • 1968Public Knowledge—The Social Dimension of Science314 cited

Cited by

  • 1998Empty handed? A material availability study and transaction log analysis verification18 cited
  • 1987Material Availability: A Study of Academic Library Performance18 cited
  • 1996Measures of library use and user satisfaction with academic library services17 cited
  • 1983Failure in the Library: A Case Study14 cited
  • 1978User and Library Failures in an Undergraduate Library12 cited
  • 2024Library resources constraints, frustration, and user behavior: An empirical library operations study6 cited
  • 2006USERS' EMOTIONAL AND MATERIAL SATISFACTION AT THE MICRO/MACRO LEVELS IN AN ACADEMIC LIBRARY6 cited
  • 2005User Education on Circulation Policies3 cited

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