Economic sustainability and the cost of poor quality

Raine Isaksson

52 citations0/0 files storedCorporate Social Responsibility and Environmental Management

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

Sustainable development (SD) on the organizational level is often measured using the triple bottom line, which divides performance reporting into the economic, environmental and social dimensions. Since total quality management (TQM) over the years has proven to contribute to good economic performance, it is interesting to review synergies of the two concepts TQM and SD. Indicators commonly used in the triple bottom line are compared with quality related measurements and a synthesis is proposed. Focus is on the economic dimension and indicators in the form of cost of poor quality (CPQ). The CPQ as a sustainability indicator is discussed and exemplified. The results indicate that existing economic sustainability performance measurements based on distribution of surplus should be complemented with indicators for internal losses. A sound profit is in most cases necessary, but it is not the sole condition for economic sustainability. Copyright © 2005 John Wiley & Sons, Ltd and ERP Environment.

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References

1999Cannibals with forks: the triple bottom line of 21st century business 1983Stockholders and Stakeholders: A New Perspective on Corporate Governance 1985What is total quality control the japanese way 2008Introduction to Quality Engineering 1994Quality from Customer Needs to Customer Satisfaction 1990Principles of Quality Costs: Principles, Implementation, and Use 2000Managing Quality (3rd ed.)2003Quality from Customer Needs to Customer Satisfaction

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