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ArticleOnline drivers and offline influences related to loyalty to airline websites

Santiago Forgas‐Coll2011

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Articlebronze2011

Online drivers and offline influences related to loyalty to airline websites

Santiago Forgas‐Coll · Ramon Palau‐Saumell · Javier Sánchez · Rubén Huertas-García

50 citations·0/0 files stored·Journal of Air Transport Management

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Customer Service Quality and Loyalty Digital Marketing and Social Media Technology Adoption and User Behaviour

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1988On the Evaluation of Structural Equation Models 2000Structural equation modeling with AMOS: basic concepts, applications, and programming 1995An Integrative Model Of Organizational Trust 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1989EQS : structural equations program manual 1999Whence Consumer Loyalty?1989LISREL 7 : user's reference guide

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2022The Impact of Hotel Customer Engagement and Service Evaluation on Customer Behavior Intention: The Mediating Effect of Brand Trust 2018Lowest price guarantees on airline websites: Perceived believability, perceived value, and purchase intentions 2017EXPLORING KEY FACTORS THAT INFLUENCE CONSUMER TRUST IN AIRLINE WEBSITES

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Details

Year2011

Typearticle

Published2011-09-10

VenueJournal of Air Transport Management

ISSN-L0969-6997

Languageen

Citations50

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jairtraman.2011.08.003

openalex_workW2152109367

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