References

• 1994The Commitment-Trust Theory of Relationship Marketing23,031 cited
• 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,837 cited
• 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,728 cited
• 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
• 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,900 cited
• 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
• 1989Determinants of Continuity in Conventional Industrial Channel Dyads2,369 cited
• 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,877 cited
• 2003Cognitive and affective trust in service relationships1,493 cited
• 1998Antecedents and consequences of trust and satisfaction in buyer‐seller relationships1,088 cited
• 1998Generalizations about trust in marketing channel relationships using meta-analysis890 cited
• 2000Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services723 cited
• 2006The role of social presence in establishing loyalty in e-Service environments710 cited
• 1999The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services