Winning the Hearts and Minds of Police Officers: An Assessment of Staff Perceptions of Community Policing in Chicago

Arthur J. Lurigio · Wesley G. Skogan

189 citations0/0 files storedCrime & Delinquency

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Policing Practices and Perceptions Criminal Justice and Penology Crime Patterns and Interventions

Abstract

The success of community policing depends on the police officers who are responsible for implementing the programs. In essence, their attitudes, perceptions, and behaviors must be substantially changed before community policing can be put into practice. Chicago's community policing program, known as CAPS, became operational in March 1993 in five prototype districts. Before the program strated, officers were surveyed about their job satisfaction, their supervisors, and their opinions regarding community policing. Results showed that officers were very ambivalent about CAPS. They were supportive of some CAPS-related activities (e.g., solving noncrime problems), but not others (e.g., foot patrol), and were dubious about the program's effects on crime and neighborhood relations.

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References

1991Community policing : rhetoric or reality 1994The Challenge of Community Policing: Testing the Promises 1992Problem-Solving and Community Policing

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2007To Serve and Protect?: The Experiences of Policing in the Community of Young People from Black and Other Ethnic Minority Groups 2016Officer Perceptions of Body-Worn Cameras Before and After Deployment 2010The Impact of Emotional Labor and Value Dissonance on Burnout Among Police Officers 1994An Inside Look at Community Policing Reform: Definitions, Organizational Changes, and Evaluation Findings 2001The Making of a Community Policing Officer: The Impact of Basic Training and Occupational Socialization on Police Recruits 2017Mirage of Police Reform: Procedural Justice and Police Legitimacy 2004Inter‐domain work‐family, family‐work conflict and police work satisfaction 2006Reassurance Policing, Community Policing and Measuring Police Performance

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