On Determinants of User Acceptance of Internet Banking: A Theoretical Framework and Empirical Study

Abstract

Internet banking is a hot financial field all over the world these days. According to the unified theory of acceptance and use of technology (UTAUT), performance expectancy, effort expectancy, and social influence are believed to be fundamental in determining the acceptance of various information technologies. In the context of Internet banking, however, these beliefs may not fully explain user's adoption intention. Thus, we introduce two new constructs: trust perception and self-efficacy. Based on a sample of 413 respondents, the results strongly support the extended UTAUT model in predicting user acceptance of Internet banking.

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