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Market orientation, service quality and business profitability: a conceptual model and empirical evidence
16 references·16 citing·27 second hopsampled
Market orientation, service quality and business profitability: a conceptual model and empirical evidence (1998)Market orientation, service quality and b…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Return on Quality (ROQ): Maki…The Capabilities of Market-Driven Organizations (1994)The Capabilities of Market-Dr…Does Competitive Environment Moderate the Market Orientation-Performance Relationship? (1994)Does Competitive Environment …Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Delivering Quality Service (1990)Delivering Quality ServiceConsumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Measuring organizational performance in the absence of objective measures: The case of the privately‐held firm and conglomerate business unit (1984)Measuring organizational perf…Industrial Market Structure and Economic Performance. (1971)Industrial Market Structure a…Tourism service quality and destination loyalty – the mediating role of destination image from international tourists’ perspectives (2016)Tourism service quality and d…Revisiting customers' perception of service quality in fast food restaurants (2016)Revisiting customers' percept…Market orientation, service quality and organizational performance in service organizations in Malaysia (2011)Market orientation, service q…Internal market orientation and market‐oriented behaviours (2010)Internal market orientation a…A survey of market orientation research (1995–2008) (2010)A survey of market orientatio…The impact of internal and external market orientations on firm performance (2009)The impact of internal and ex…Market orientation and performance in the service industry: A data envelopment analysis (2007)Market orientation and perfor…Cultural vs. operational market orientation and objective vs. subjective performance: Perspective of production and operations (2005)Cultural vs. operational mark…Market orientation, brand investment, new service development, market position and performance for service organisations (2004)Market orientation, brand inv…An Appraisal of Research on the Predictive Power of Market Orientation (2003)An Appraisal of Research on t…Service quality, customer satisfaction and behavior intentions (2002)Service quality, customer sat…Redefining market orientation from a relationship perspective (2002)Redefining market orientation…Market orientation and business performance (2002)Market orientation and busine…How does market orientation contribute to service firm performance? (2002)How does market orientation c…Market Orientation and Company Profitability: Further Evidence Incorporating Longitudinal Data (2000)Market Orientation and Compan…Improving the performance of hospitality firms (2000)Improving the performance of …Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Dimensions of Consumer Expertise (1987)Organizational culture and leadership (1993)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)A resource‐based view of the firm (1984)Firm Resources and Sustained Competitive Advantage (1991)Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1 (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Research in Organizational Behavior (1984)The Discovery of Grounded Theory (2017)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY. (2004)Exploratory Innovation, Exploitative Innovation, and Performance: Effects of Organizational Antecedents and Environmental Moderators (2006)Sectoral patterns of technical change: Towards a taxonomy and a theory (1984)First-mover advantages (1988)Sources, Procedures, and Microeconomic Effects of Innovation (2000)The Comparative Advantage Theory of Competition (1995)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 1993Market Orientation: Antecedents and Consequences7,032 cited
  • 1994The Capabilities of Market-Driven Organizations6,532 cited
  • 1971Industrial Market Structure and Economic Performance.6,267 cited
  • 1993Market Orientation: Antecedents and Consequences4,340 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications4,123 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis3,864 cited
  • 1984Measuring organizational performance in the absence of objective measures: The case of the privately‐held firm and conglomerate business unit3,337 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1994Does Competitive Environment Moderate the Market Orientation-Performance Relationship?2,621 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited
  • 1990Delivering Quality Service1,326 cited
  • Cited by

    • 2016Revisiting customers' perception of service quality in fast food restaurants269 cited
    • 2000Market Orientation and Company Profitability: Further Evidence Incorporating Longitudinal Data244 cited
    • 2010A survey of market orientation research (1995–2008)199 cited
    • 2002How does market orientation contribute to service firm performance?198 cited
    • 2002Redefining market orientation from a relationship perspective196 cited
    • 2009The impact of internal and external market orientations on firm performance190 cited
    • 2016Tourism service quality and destination loyalty – the mediating role of destination image from international tourists’ perspectives172 cited
    • 2004Market orientation, brand investment, new service development, market position and performance for service organisations163 cited
    • 2003An Appraisal of Research on the Predictive Power of Market Orientation162 cited
    • 2007Market orientation and performance in the service industry: A data envelopment analysis161 cited
    • 2005Cultural vs. operational market orientation and objective vs. subjective performance: Perspective of production and operations157 cited
    • 2010Internal market orientation and market‐oriented behaviours155 cited
    • 2011Market orientation, service quality and organizational performance in service organizations in Malaysia143 cited
    • 2002Service quality, customer satisfaction and behavior intentions136 cited
    • 2000Improving the performance of hospitality firms132 cited
    • 2002Market orientation and business performance126 cited