TQM, strategic management and business process re-engineering: the future challenge

Abbass F. Alkhafaji · Mohamed A. Youssef · Ron Sardessia

13 citations0/0 files storedInternational Journal of Technology Management

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Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

American industry was forced to realise that, in order to succeed in today's global market, they must produce high quality products. This paper addresses the importance of integrating TQM, strategic management and business process re-engineering. It also shows how US commitment to quality is paying off. Finally, the paper discusses the impact of quality on US industry both today and in the future.

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References

1994Beyond World-Class : The New Manufacturing Strategy 1994REFRAMING THE ORGANIZATION: WHY IMPLEMENTING TOTAL QUALITY IS EASIER SAID THAN DONE 1994How to Make Reengineering Really Work 1994Total quality management: strategies and techniques proven at today's most successful companies 1996The impact of total quality management on firms' responsiveness: An empirical analysis 1994Corporate realities and environmental truths: strategies for leading your business in the environmental era 1994Making reengineering strategic

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