Reassessment of the Application of TQM in the Public Sector

Allan Maram

9 citations0/0 files storedInternational public management review

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Public Policy and Administration Research Quality and Supply Management Management Systems and Quality Improvement

Abstract

Numerous articles have been written regarding the application of TQM in the public sector. The purpose of this article is to delve into the roots of and to assess TQM, past and present, within the framework of public administration theory, and to highlight some of the issues that relate to the implementation of TQM in the public sector. Suggestions are made to address the concerns identified in the article.

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1986Images of Organization 1887The Study of Administration 1990Service management and marketing: managing the moments of truth in service competition 1972Essence of Decision: Explaining the Cuban Missile Crisis 2003The new public service: serving, not steering 1994DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS 1989Managing quality: the strategic and competitive edge 1996Organizational citizenship behavior as a critical link between HRM practices and service quality

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2009Editorial: public service quality — between everything and nothing?2009La qualité du service public : tout ou rien ? Éditorial

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