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Consumer outrage: Emotional reactions to unethical corporate behavior · Study

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ArticleConsumer outrage: Emotional reactions to unethical corporate behavior

Jörg Lindenmeier2011

Article2011

Consumer outrage: Emotional reactions to unethical corporate behavior

Jörg Lindenmeier · Christoph Schleer · Denise Pricl

233 citations·0/0 files stored·Journal of Business Research

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Ethics in Business and Education Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification

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References

1998The partial least squares approach for structural equation modeling.1994Measuring emotion: The self-assessment manikin and the semantic differential 1974An approach to environmental psychology 1998Modern Methods for Business Research 1988The Cognitive Structure of Emotions 1993The Antecedents and Consequences of Customer Satisfaction for Firms 2006Formative Versus Reflective Indicators in Organizational Measure Development: A Comparison and Empirical Illustration 1989Measurement of Consumer Susceptibility to Interpersonal Influence

Cited by

2014Revisiting gender differences: What we know and what lies ahead 2018Business ethics, corporate social responsibility, and brand attitudes: An exploratory study 2016When Hostile Consumers Wreak Havoc on Your Brand: The Phenomenon of Consumer Brand Sabotage 2015Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident 2022Algorithmic discrimination causes less moral outrage than human discrimination.

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Year2011

Typearticle

Published2011-10-17

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations233

Files0 public / 0

ShelfEthics in Business and Education

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doi10.1016/j.jbusres.2011.09.022

openalex_workW2154695776

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