New approaches in performance measurement: methods for specification and operationalisation within the context of supply management

Abstract

Due to the weaknesses of the traditional, financially oriented measurement systems, performance measurement systems, which include financial as well as nonfinancial Key Performance Indicators (KPIs), have been developed. In this context, supply performance measurement has not only become a key research field within the area of supply controlling and financial supply management, it has also evolved into a central concern of Chief Executive Officers (CEOs) and Chief Financial Officers (CFOs). Nevertheless, the present concepts still have difficulties in evaluating the bottom line impact of supply management. Based on an extensive literature review, this paper identifies key requirements of performance measurement systems. It also outlines the importance of measuring the bottom line impact of supply management in practice. Via an action research approach, methods for the specification and operationalisation of the bottom line impact of supply management are developed. Based on these findings, the paper introduces an integrated approach to supply performance measurement.

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