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Psychological capital, work engagement and organisational commitment amongst call centre employees in South Africa
16 references·16 citing·42 second hopsampled
Psychological capital, work engagement and organisational commitment amongst call centre employees in South Africa (2013)Psychological capital, work engagement an…The Meaning of Employee Engagement (2008)The Meaning of Employee Engag…POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)POSITIVE PSYCHOLOGICAL CAPITA…Antecedents and consequences of employee engagement (2006)Antecedents and consequences …The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work (2004)The psychological conditions …The broaden–and–build theory of positive emotions (2004)The broaden–and–build theory …Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Job demands, job resources, a…The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)The Measurement of Engagement…TARGET ARTICLE: Hope Theory: Rainbows in the Mind (2002)TARGET ARTICLE: Hope Theory: …Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)Business-unit-level relations…Handbook of Positive Psychology (2001)Handbook of Positive Psycholo…The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)The measurement and anteceden…PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)PSYCHOLOGICAL CONDITIONS OF P…The Practice of Social Research (1989)The Practice of Social Resear…Psychosocial resilience and protective mechanisms. (1987)Psychosocial resilience and p…Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover. (1984)Employee-Organization Linkage…The measurement of organizational commitment (1979)The measurement of organizati…Relationship between resilience at work, work engagement and job satisfaction among engineers: a cross-sectional study (2024)Relationship between resilien…Investigating the effect of authentic leadership and employees' psychological capital on work engagement: evidence from Indonesia (2021)Investigating the effect of a…Impact of psychological capital (PsyCap) on affective commitment: mediating role of affective well-being (2021)Impact of psychological capit…The effect of authentic leadership and psychological capital on work engagement: the mediating role of job satisfaction (2020)The effect of authentic leade…Psychological Capital and Career Outcomes among Final Year University Students: the Mediating Role of Career Engagement and Perceived Employability (2020)Psychological Capital and Car…The antecedents and consequences of psychological capital: a meta-analytic approach (2019)The antecedents and consequen…Psychological capital is associated with higher levels of life satisfaction and school belongingness (2019)Psychological capital is asso…Why resilient workers perform better: The roles of job satisfaction and work engagement (2018)Why resilient workers perform…How job resources and personal resources influence work engagement and burnout (2018)How job resources and persona…Exploring employee retention and intention to leave within a call centre (2018)Exploring employee retention …The influence of psychological capital, self-leadership, and mindfulness on work engagement (2017)The influence of psychologica…The Importance of Career Adaptability, Career Resilience, and Employability in Designing a Successful Life (2017)The Importance of Career Adap…Effect of Organizational Justice on Work Engagement in Healthcare Sector of Turkey (2017)Effect of Organizational Just…Psychological capital bolsters motivation, engagement, and achievement: Cross-sectional and longitudinal studies (2016)Psychological capital bolster…Psychological Capital Predicts Academic Engagement and Well-Being in Filipino High School Students (2015)Psychological Capital Predict…Authentic leadership, psychological capital, job satisfaction and intention to leave in state-owned enterprises (2015)Authentic leadership, psychol…Society and the Adolescent Self-Image (1965)The Satisfaction With Life Scale (1985)Self-Efficacy: The Exercise of Control (1999)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)Mental Illness and/or Mental Health? Investigating Axioms of the Complete State Model of Health. (2005)Positive Psychology Progress: Empirical Validation of Interventions. (2005)The measurement of experienced burnout (1981)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Burnout and Engagement in University Students (2002)Recovery, work engagement, and proactive behavior: A new look at the interface between nonwork and work. (2003)Burnout: 35 years of research and practice (2009)Social Learning Theory. (1978)Resilience in the Face of Adversity (1985)The Construct of Resilience: A Critical Evaluation and Guidelines for Future Work (2000)TARGET ARTICLE: "Posttraumatic Growth: Conceptual Foundations and Empirical Evidence" (2004)Job Burnout (2001)Job Engagement: Antecedents and Effects on Job Performance (2010)Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. (2010)WORK ENGAGEMENT: A QUANTITATIVE REVIEW AND TEST OF ITS RELATIONS WITH TASK AND CONTEXTUAL PERFORMANCE (2011)Coefficient Alpha and the Internal Structure of Tests (1951)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)A three-component conceptualization of organizational commitment (1991)The Commitment-Trust Theory of Relationship Marketing (1994)The Presentation of Self in Everyday Life. (1956)Organizational Images and Member Identification (1994)Motivation and Personality (1997)The Discovery of Grounded Theory (2017)Intrinsic Motivation and Self-Determination in Human Behavior (1985)The Measurement of Work Engagement With a Short Questionnaire (2006)The Job Demands‐Resources model: state of the art (2007)Job demands–resources theory: Taking stock and looking forward. (2016)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Reciprocal relationships between job resources, personal resources, and work engagement (2008)Positive psychology interventions: a meta-analysis of randomized controlled studies (2013)Latent profile analysis: A review and “how to” guide of its application within vocational behavior research (2020)Three Approaches to Qualitative Content Analysis (2005)Qualitative research: Methods in the social sciences (2006)Collecting and Interpreting Qualitative Materials (2012)Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)
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References

  • 1989The Practice of Social Research14,398 cited
  • 1990The measurement and antecedents of affective, continuance and normative commitment to the organization11,669 cited
  • 1990PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.10,957 cited
  • 2002The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach9,998 cited
  • 2004Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study9,290 cited
  • 2001Handbook of Positive Psychology9,133 cited
  • 1979The measurement of organizational commitment8,817 cited
  • 1987Psychosocial resilience and protective mechanisms.5,828 cited
  • 2006Antecedents and consequences of employee engagement5,569 cited
  • 2007POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION4,797 cited
  • 1984Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover.4,653 cited
  • 2002Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis.4,617 cited
  • 2004The broaden–and–build theory of positive emotions4,212 cited
  • 2002TARGET ARTICLE: Hope Theory: Rainbows in the Mind3,730 cited

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2004
The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work
3,477 cited
  • 2008The Meaning of Employee Engagement3,226 cited
  • Cited by

    • 2016Psychological capital bolsters motivation, engagement, and achievement: Cross-sectional and longitudinal studies204 cited
    • 2018Why resilient workers perform better: The roles of job satisfaction and work engagement170 cited
    • 2015Psychological Capital Predicts Academic Engagement and Well-Being in Filipino High School Students147 cited
    • 2020The effect of authentic leadership and psychological capital on work engagement: the mediating role of job satisfaction112 cited
    • 2020Psychological Capital and Career Outcomes among Final Year University Students: the Mediating Role of Career Engagement and Perceived Employability112 cited
    • 2019The antecedents and consequences of psychological capital: a meta-analytic approach85 cited
    • 2019Psychological capital is associated with higher levels of life satisfaction and school belongingness81 cited
    • 2018Exploring employee retention and intention to leave within a call centre79 cited
    • 2017The influence of psychological capital, self-leadership, and mindfulness on work engagement75 cited
    • 2021Investigating the effect of authentic leadership and employees' psychological capital on work engagement: evidence from Indonesia71 cited
    • 2015Authentic leadership, psychological capital, job satisfaction and intention to leave in state-owned enterprises65 cited
    • 2024Relationship between resilience at work, work engagement and job satisfaction among engineers: a cross-sectional study64 cited
    • 2017The Importance of Career Adaptability, Career Resilience, and Employability in Designing a Successful Life59 cited
    • 2017Effect of Organizational Justice on Work Engagement in Healthcare Sector of Turkey56 cited
    • 2021Impact of psychological capital (PsyCap) on affective commitment: mediating role of affective well-being53 cited
    • 2018How job resources and personal resources influence work engagement and burnout53 cited