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URBAN TRANSPORT MANAGEMENT AND CUSTOMER PERCEIVED QUALITY: A CASE STUDY IN THE METROPOLITAN AREA OF CAGLIARI, ITALY
11 references·3 citing·47 second hop
URBAN TRANSPORT MANAGEMENT AND CUSTOMER PERCEIVED QUALITY: A CASE STUDY IN THE METROPOLITAN AREA OF CAGLIARI, ITALY (2011)URBAN TRANSPORT MANAGEMENT AND CUSTOMER P…Perceived Satisfaction with Public Transport Service in Nine European Cities (2012)Perceived Satisfaction with P…Estimation of Satisfied Customers in Public Transport Systems: A New Methodological Approach (2010)Estimation of Satisfied Custo…Customer loyalty in the public transportation context (2010)Customer loyalty in the publi…AN ASSESSMENT OF THE QUALITY OF INTRA- URBAN BUS SERVICES IN THE CITY OF ENUGU, ENUGU STATE, NIGERIA (2010)AN ASSESSMENT OF THE QUALITY …Service Supply and Customer Satisfaction in Public Transportation: The Quality Paradox (2009)Service Supply and Customer S…A New Customer Satisfaction Index for Evaluating Transit Service Quality (2009)A New Customer Satisfaction I…Understanding attitudes towards public transport and private car: A qualitative study (2007)Understanding attitudes towar…Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…Reforming Innercity Bus Transportation in a Developing Country: A Passenger-Driven Model (2007)Reforming Innercity Bus Trans…Implementing Quality Improvements in Public Transport (2004)Implementing Quality Improvem…CAN PUBLIC TRANSPORT COMPETE WITH THE PRIVATE CAR? (2003)CAN PUBLIC TRANSPORT COMPETE …Analytical assessment of implementation aspect of regional rapid transit system (2022)Analytical assessment of impl…Accessibility to Local Public Transport in Cagliari with Focus on the Elderly (2020)Accessibility to Local Public…Impact Score Technique for Analyzing the Service Quality of a High-Speed Rail System (2016)Impact Score Technique for An…The Application of Electronic Computers to Factor Analysis (1960)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Psychometric analysis of the satisfaction with travel scale (2012)Identifying public preferences using multi-criteria decision making for assessing the shift of urban commuters from private to public transport: A case study of Delhi (2014)Passenger comfort and trust on first-time use of a shared autonomous shuttle vehicle (2020)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Public Transport Reforms in Seoul: Innovations Motivated by Funding Crisis (2005)Perceptions of the Public Transport Service as a Barrier to the Adoption of Public Transport: A Qualitative Study (2019)Indicators for commuter’s satisfaction and usage of high occupancy public bus transport service in Ghana (2021)Scaling up public transport usage: a systematic literature review of service quality, satisfaction and attitude towards bus transport systems in developing countries (2024)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Satisfaction: a behavioral perspective on the consumer (2010)Using AHP to measure the perception gap between current and potential users of bus services (2012)An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul (2013)Measuring the influence of bus service quality on the perception of users (2016)The House of Quality (1988)Kansei Engineering: A new ergonomic consumer-oriented technology for product development (1995)Service Management and Marketing: A Customer Relationship Management Approach (2000)Modelling user perception of bus transit quality considering user and service heterogeneity (2013)An integrated MCDM approach to evaluate public transportation systems in Tehran (2017)SERVQUAL analysis of public bus transport services in Kumasi metropolis, Ghana: Core user perspectives (2017)Transit capacity and quality of service manual (2003)Affective dimensions of the waiting experience (2010)Route effect on the perception of public transport services quality (2017)The theory of planned behavior (1991)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Travel and Subjective Well-Being: A Focus on Findings, Methods and Future Research Needs (2013)The happy commuter: A comparison of commuter satisfaction across modes (2014)The Discovery of Grounded Theory (2017)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Valuing Transit Service Quality Improvements (2008)A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality (2011)Drivers of customer satisfaction with public transport services (2015)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Perceived service quality in bus transit service: A structural equation approach (2013)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Urban Transportation Planning (1986)Modern Transport Geography (2001)Passenger's Satisfaction with Public Bus Transport Services in Ghana: A Case Study of Kumasi-Aaccra Route (2013)Identifying Existing Bus Service Condition and Analyzing Customer Satisfaction of Bus Service in Dhaka City (2017)Impact of Landuse Morphology on Urban Transportation (2021)Theory of routine mode choice decisions: An operational framework to increase sustainable transportation (2013)Determinants That Influence Green Product Purchase Intention and Behavior: A Literature Review and Guiding Framework (2021)
this work references cited by second hop

References

  • 2007Understanding attitudes towards public transport and private car: A qualitative study1,200 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 2003CAN PUBLIC TRANSPORT COMPETE WITH THE PRIVATE CAR?273 cited
  • 2009A New Customer Satisfaction Index for Evaluating Transit Service Quality269 cited
  • 2012Perceived Satisfaction with Public Transport Service in Nine European Cities237 cited
  • 2009Service Supply and Customer Satisfaction in Public Transportation: The Quality Paradox170 cited
  • 2004Implementing Quality Improvements in Public Transport99 cited
  • 2007Reforming Innercity Bus Transportation in a Developing Country: A Passenger-Driven Model84 cited
  • 2010Estimation of Satisfied Customers in Public Transport Systems: A New Methodological Approach83 cited
  • 2010AN ASSESSMENT OF THE QUALITY OF INTRA- URBAN BUS SERVICES IN THE CITY OF ENUGU, ENUGU STATE, NIGERIA36 cited
  • 2010Customer loyalty in the public transportation context27 cited

Cited by

  • 2016Impact Score Technique for Analyzing the Service Quality of a High-Speed Rail System13 cited
  • 2020Accessibility to Local Public Transport in Cagliari with Focus on the Elderly10 cited
  • 2022Analytical assessment of implementation aspect of regional rapid transit system

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5 cited