The Simultaneous Impact of Supplier and Customer Involvement on New Product Performance

Hongyi Sun · Hon Keung Yau · Eric Kwok Ming Suen

31 citations0/0 files storedJournal of technology management & innovation

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Quality and Supply Management Service and Product Innovation Product Development and Customization

Abstract

The recall rates of various products these years have triggered a new round of interests in the impacts of supplier involvement (SI) and customer involvement (CI) on new product performance (NPP).However, existing literature looks at either SI or CI but not both.Most supply chain management papers focus on SI and NPP while research in marketing field focuses on CI and NPP.Additionally, the NPP has not been elaborated into detail dimensions in these previous studies.This research investigates the impact of both SI and CI on the three dimensions of NPP, namely new product quality and reliability, time to market and product innovativeness.The research was based on the data from over 600 manufacturers in 21 countries.Structural equation modeling (SEM) is used to test the simultaneous impact of SI and CI on NPP.The results show that SI influences all the three dimensions of NPP while CI influences quality and reliability.The research also reveals that companies pay more attention to CI than SI.It seems that more efforts in both academic and practical fields are needed to enhance SI in relation to NPD.The research suggests that both SI and CI should be implemented in new product development process.It is not a two-party issue but a three-party-issue.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 31 citations exist upstream.

References

2002A critical look at technological innovation typology and innovativeness terminology: a literature review 2001Arcs of integration: an international study of supply chain strategies 1995Accelerating Adaptive Processes: Product Innovation in the Global Computer Industry 2006Extending green practices across the supply chain 1994Determinants of New Product Performance: A Review and Meta‐Analysis 1998The Impact of Market Knowledge Competence on New Product Advantage: Conceptualization and Empirical Examination 2006The importance of diverse collaborative networks for the novelty of product innovation 1990Competing Against Time

Cited by

2013External involvement and firm performance: is time-to-market of new products a missing link?2015Investigating the effects of customer relationship management and supplier relationship management on new product development 2021Investigation on the impact of the supplier, customer, and organization collaboration factors on the performance of new product development 2020To get out of the building or not? That is the question: The benefits (and costs) of customer involvement during the startup process

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.