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Factors Affecting Customers’ Decision for Taking out Bank Loans: A Case of Greek Customers
16 references·0 citing·42 second hop
Factors Affecting Customers’ Decision for Taking out Bank Loans: A Case of Greek Customers (2012)Factors Affecting Customers’ Decision for…Bank-specific, industry-specific and macroeconomic determinants of bank profitability (2006)Bank-specific, industry-speci…Measuring service quality of banks: Scale development and validation (2005)Measuring service quality of …Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank (2001)Interrogating SERVQUAL: a cri…Bank selection criteria employed by college students in Bahrain: an empirical analysis (2001)Bank selection criteria emplo…Student perceptions of service quality in a UK university business and management faculty (2000)Student perceptions of servic…Service quality in the banking industry: an assessment in a developing economy (1999)Service quality in the bankin…Trust, ethics and relationship satisfaction (1998)Trust, ethics and relationshi…Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction (1998)Investigating drivers of bank…Service quality in the banking sector in an emerging economy: a consumer survey (1997)Service quality in the bankin…Assessing the unidimensionality of measurement: a paradigm and illustration within the context of information systems research (1997)Assessing the unidimensionali…Developing an Instrument to Measure Customer Service Quality in Branch Banking (1994)Developing an Instrument to M…Bank Patronage Factors of Muslim and Non‐Muslim Customers (1994)Bank Patronage Factors of Mus…Research methods for business: A skill building approach (1993)Research methods for business…Understanding Customer Expectations of Service (1991)Understanding Customer Expect…Refinement and reassessment of the SERVQUAL scale. 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1993Research methods for business: A skill building approach16,985 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 2006Bank-specific, industry-specific and macroeconomic determinants of bank profitability2,292 cited
  • 1991Understanding Customer Expectations of Service1,403 cited
  • 1997Assessing the unidimensionality of measurement: a paradigm and illustration within the context of information systems research993 cited
  • 1998Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction804 cited
  • 1994Bank Patronage Factors of Muslim and Non‐Muslim Customers530 cited
  • 2000Student perceptions of service quality in a UK university business and management faculty510 cited
  • 2005Measuring service quality of banks: Scale development and validation426 cited
  • 2001Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank388 cited
  • 1999Service quality in the banking industry: an assessment in a developing economy346 cited
  • 1994Developing an Instrument to Measure Customer Service Quality in Branch Banking339 cited
  • 2001Bank selection criteria employed by college students in Bahrain: an empirical analysis

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338 cited
  • 1997Service quality in the banking sector in an emerging economy: a consumer survey264 cited
  • 1998Trust, ethics and relationship satisfaction261 cited
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