A New Perspective and Representation of Service

Abstract

Services have become an increasingly important part of traditional manufacturing businesses. Manufacturers integrate various services with their product offerings to meet different kinds of customer requirements. In order to retain a competitive advantage of service quality, service cost and customer satisfaction, manufacturers should make as much efforts to service planning as to product planning. A good understanding of architectural perspective and representation technique of service is imperative to facilitate the planning. In this paper, a proposal of service planning is firstly presented, the new architectural perspective of service is provided and an ontology-based model is finally proposed, which enables sharing and reusing of the concepts and knowledge among people during service planning.

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