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Service engineering—methodical development of new service products · Study

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ArticleService engineering—methodical development of new service products

Hans‐Jörg Bullinger2003

Article2003

Service engineering—methodical development of new service products

Hans‐Jörg Bullinger · Klaus‐Peter Fähnrich · Thomas Meiren

460 citations·0/0 files stored·International Journal of Production Economics

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Service and Product Innovation Customer Service Quality and Loyalty Product Development and Customization

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References

1984Designing services that deliver 1982How to Design a Service 1996Key Concepts for New Service Development 1989A Proposed Model for New Service Development

Cited by

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Year2003

Typearticle

Published2003-06-21

VenueInternational Journal of Production Economics

ISSN-L0925-5273

Languageen

Citations460

Files0 public / 0

ShelfService and Product Innovation

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doi10.1016/s0925-5273(03)00116-6

openalex_workW1996790309

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