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Service engineering—methodical development of new service products
4 references·16 citing·44 second hop
Service engineering—methodical development of new service products (2003)Service engineering—methodical developmen…Key Concepts for New Service Development (1996)Key Concepts for New Service …A Proposed Model for New Service Development (1989)A Proposed Model for New Serv…Designing services that deliver (1984)Designing services that deliv…How to Design a Service (1982)How to Design a ServiceHow do banks interact with fintech startups? (2020)How do banks interact with fi…Structuring servitization-related research (2018)Structuring servitization-rel…Service Innovation: A Review of the Literature (2015)Service Innovation: A Review …Internal and external alignment in the servitization journey – overcoming the challenges (2015)Internal and external alignme…Servitization and operations management: a service dominant-logic approach (2014)Servitization and operations …Service Systems Engineering (2014)Service Systems EngineeringLooking beyond the rim of one's teacup: a multidisciplinary literature review of Product-Service Systems in Information Systems, Business Management, and Engineering & Design (2013)Looking beyond the rim of one…A classification model for product-service offerings (2013)A classification model for pr…Technology Innovation Management Review (2012)Technology Innovation Managem…Product–Service Systems Engineering: State of the art and research challenges (2012)Product–Service Systems Engin…Life Cycle Simulation for the design of Product–Service Systems (2012)Life Cycle Simulation for the…A review of product–service systems design methodologies (2011)A review of product–service s…Understanding service uncertainties in industrial product–service system cost estimation (2010)Understanding service uncerta…Framing research for service orientation of manufacturers through PSS approaches (2009)Framing research for service …Modeling design objects in CAD system for Service/Product Engineering (2008)Modeling design objects in CA…A practical methodology for realizing product service systems for consumer products (2008)A practical methodology for r…Servitization of business: Adding value by adding services (1988)Soft Systems Methodology in Action (1991)Managing the transition from products to services (2003)Servitization research: A review and bibliometric analysis of past achievements and future promises (2021)Basics of Qualitative Research (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Qualitative Data Analysis: An Expanded Sourcebook (1994)Enhancing university brand image and reputation through customer value co-creation behaviour (2018)Leadership styles and sustainable performance: A systematic literature review (2022)Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)Evolving to a New Dominant Logic for Marketing (2003)Writing Integrative Literature Reviews: Guidelines and Examples (2005)From Linear to Circular Economy: PSS Conducting the Transition (2017)Digital technologies in product-service systems: a literature review and a research agenda (2020)Towards product-service system oriented to circular economy: A systematic review of value proposition design approaches (2020)Green Cities, Growing Cities, Just Cities?: Urban Planning and the Contradictions of Sustainable Development (1996)State-of-the-art in product-service systems (2007)A customization-oriented framework for design of sustainable product/service system (2016)An approach to business model innovation and design for strategic sustainable development (2016)State-of-the-art of design, evaluation, and operation methodologies in product service systems (2016)PRODUCT DESIGN AND DEVELOPMENT (2018)Service Positioning through Structural Change (1987)The service concept: the missing link in service design research? (2002)Capabilities for managing service innovation: towards a conceptual framework (2010)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)The Sociology of Science: Theoretical and Empirical Investigations (1974)The Social Psychology of Organizations. (1979)Strategic Alliance Research in the Era of Digital Transformation: Perspectives on Future Research (2020)Unravelling the internal and external drivers of digital servitization: A dynamic capabilities and contingency perspective on firm strategy (2020)The Nature of the Firm (1937)The Problem of Social Cost (1960)The Costs and Benefits of Ownership: A Theory of Vertical and Lateral Integration (1986)Exploring how digitalization influences incumbents in financial services: The role of entrepreneurial orientation, firm assets, and organizational legitimacy (2021)Corporate resilience to the COVID-19 pandemic: The role of digital finance (2022)Twin transitions & industry 4.0: Unpacking the relationship between digital and green factors to determine green competitive advantage (2023)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)\nOrganizing Successful New Service Development. A literature review (2003)Removing the fuzziness from the fuzzy front-end of service innovations through customer interactions (2005)Exploring value propositions and service innovation: a service-dominant logic study (2014)Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews (1985)New service development: a review of the literature and annotated bibliography (1998)Customer experience: fundamental premises and implications for research (2020)
this work references cited by second hop

References

  • 1984Designing services that deliver1,272 cited
  • 1982How to Design a Service1,077 cited
  • 1996Key Concepts for New Service Development781 cited
  • 1989A Proposed Model for New Service Development476 cited

Cited by

  • 2012Product–Service Systems Engineering: State of the art and research challenges388 cited
  • 2011A review of product–service systems design methodologies381 cited
  • 2020How do banks interact with fintech startups?292 cited
  • 2018Structuring servitization-related research290 cited
  • 2013Looking beyond the rim of one's teacup: a multidisciplinary literature review of Product-Service Systems in Information Systems, Business Management, and Engineering & Design275 cited
  • 2014Servitization and operations management: a service dominant-logic approach250 cited
  • 2013A classification model for product-service offerings238 cited
  • 2014Service Systems Engineering218 cited
  • 2012Technology Innovation Management Review207 cited
  • 2008Modeling design objects in CAD system for Service/Product Engineering166 cited
  • 2015Internal and external alignment in the servitization journey – overcoming the challenges

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157 cited
  • 2012Life Cycle Simulation for the design of Product–Service Systems157 cited
  • 2010Understanding service uncertainties in industrial product–service system cost estimation149 cited
  • 2008A practical methodology for realizing product service systems for consumer products136 cited
  • 2009Framing research for service orientation of manufacturers through PSS approaches118 cited
  • 2015Service Innovation: A Review of the Literature112 cited