A framework for collaboration and knowledge management

Jay F. Nunamaker · Nicholas Romano · Robert Owen Briggs

65 citations0/0 files storedHawaii International Conference on System Sciences (HICSS)

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Knowledge Management and Sharing Knowledge Management and Technology E-Learning and Knowledge Management

Abstract

Two of the most heralded recent Information Technology (IT) advances are Knowledge Management (KMS) and Collaborative Information Systems (CIS), yet neither has become a mainstream part of how many companies and knowledge workers (KWs) accomplish real work on a daily basis. We propose here two conceptual hierarchies for each of these new technologies that we believe independently may provide a structure for organizations and individuals to assess their current level of capability in each area. Further, we assert that the two hierarchies are complementary and can be integrated to provide a framework for IT capability in terms of Intellectual Bandwidth (IB.) In this paper we describe the two hierarchies and then present the integrated framework and introduce the concept of IB as the sum of an organizations' CIS and KMS capabilities. Finally we map sample technologies into the framework and explain how the technologies enable individuals, teams and organizations to achieve various levels of KIS and CIS capability. Future research in this area will focus on developing and validating constructs and measures of IB in terms of both KMS and CIS.

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References

1991The fifth discipline, the art and practice of the learning organization 1995The Knowledge-Creating Company 1997The Knowledge-creating company: How Japanese companies create the dynamics of innovation 1991Organizational Learning: The Contributing Processes and the Literatures 1988Organizational Learning 2000Knowledge Transfer: A Basis for Competitive Advantage in Firms 1979Mind and Nature: A Necessary Unity 1998Intellectual capital: The new wealth of organizations

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