Understanding exploratory use of ERP systems

Abstract

One way for organizations to move from superficial to more comprehensive usage is to get users to go beyond the basic capabilities of the system and to uncover new ways of using it, either on their own or with the help of others, i.e., through exploratory use. This study focuses on ERP systems as an example of complex IT. Building on the Theory of Planned Behavior (TPB), sets of salient behavioral, normative, and control beliefs are identified as determinants of the intention to explore.

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