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The Adoption of Total Quality Management in Scotland

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1993Why Improving Quality Doesn't Improve Quality (or Whatever Happened to Marketing?)259 cited

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2003Managing change and changing managers from ABC to XYZ77 cited
1996A Typology of Approaches to ISO Certification and TQM57 cited
2006The compatibility of performance appraisal systems with TQM principles – evidence from current practice52 cited
2014Why do organisational change programmes fail?52 cited
2013Evaluation Tools of Total Quality Management in Business Organizations51 cited
1997Leadership challenges for smaller organisations: Self-perceptions of TQM implementation48 cited
2012Six Sigma and leadership: some observations and agenda for future research45 cited
2007Approaches to quality management in the UK: survey evidence and implications44 cited
2003Towards a TQM‐driven HR performance evaluation: an empirical study33 cited
1999TQM as an Arbitrary Sign for Play: Discourse and Transformation31 cited
2012Total quality management in Sri Lankan service organizations31 cited
2006Quality management approaches in Irish organisations29 cited
1996Quality management, problems and pitfalls: a critical perspective29 cited
2005

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Conflict between theory and practice: TQM and performance appraisal

28 cited

1995The Changing Scale of Total Quality Management26 cited

2004Have TQM organisations adjusted their performance management (appraisal) systems? A study of UK‐based TQM‐driven organisations21 cited