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Consumers' Reports: Management by Customers in a Changing Economy
9 references·16 citing·49 second hop
Consumers' Reports: Management by Customers in a Changing Economy (1991)Consumers' Reports: Management by Custome…The New Unionism (1996)The New UnionismChoosing Sides: Unions and the Team Concept (1992)Choosing Sides: Unions and th…The transformation of work? Skill, flexibility and the labour process (1990)The transformation of work? S…WHEN CASHIERS MEET CUSTOMERS: AN ANALYSIS OF THE ROLE OF SUPERMARKET CASHIERS. (1989)WHEN CASHIERS MEET CUSTOMERS:…New Organizational Forms (1989)New Organizational FormsUNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES. (1988)UNTANGLING THE RELATIONSHIPS …The Second Industrial Divide (1985)The Second Industrial DivideCritical Studies in Organization and Bureaucracy. (1985)Critical Studies in Organizat…Manufacturing Consent (1982)Manufacturing ConsentFrom Crunch to Grind: Adopting Servitization in Project-Based Creative Work (2022)From Crunch to Grind: Adoptin…Customer Abuse and Aggression as Labour Control Among LGBT Workers in Low-Wage Services (2021)Customer Abuse and Aggression…Algorithmic Management and Algorithmic Competencies: Understanding and Appropriating Algorithms in Gig Work (2019)Algorithmic Management and Al…High-involvement innovation: views from frontline service workers and managers (2018)High-involvement innovation: …Discriminating Tastes: Uber's Customer Ratings as Vehicles for Workplace Discrimination (2017)Discriminating Tastes: Uber's…Organizations and their consumers: Bridging work and consumption (2015)Organizations and their consu…The Dignity of Working Women (2008)The Dignity of Working WomenLabour process theory: putting the materialism back into the meaning of service work (2008)Labour process theory: puttin…The rhetoric of the consumer and customer control in China (2007)The rhetoric of the consumer …The (mis)representation of customer service (2005)The (mis)representation of cu…EMOTIONAL LABOUR AND SEXUAL DIFFERENCE IN THE AIRLINE INDUSTRY (2000)EMOTIONAL LABOUR AND SEXUAL D…Customer Care in a Consumer Society: Smiling and Sometimes Meaning it? 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(1956)Work and motivation (1964)The social psychology of organizing (1969)Emotional Labor in Academia: The Case of Professors (1999)Determinants and consequences of employee displayed positive emotions (2001)Willing and able to fake emotions: A closer examination of the link between emotional dissonance and employee well-being. 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The contradictory implications of information technology (1991)Communication across Boundaries: Work, Structure, and Use of Communication Technologies in a Large Organization (1995)Electronic Communication and Changing Organizational Forms (1995)The Managed Heart (2003)Big Data's Disparate Impact (2014)LAS VEGAS SANDS CORP., a Nevada corporation, Plaintiff, v. UKNOWN REGISTRANTS OF www.wn0000.com, www.wn1111.com, www.wn2222.com, www.wn3333.com, www.wn4444.com, www.wn5555.com, www.wn6666.com, www.wn7777.com, www.wn8888.com, www.wn9999.com, www.112211.com, www.4456888.com, www.4489888.com, www.001148.com, and www.2289888.com, Defendants. (2016)Entrepreneurship and Ethics in the Sharing Economy: A Critical Perspective (2018)Can Reputation Discipline the Gig Economy? Experimental Evidence from an Online Labor Market (2019)Algorithmic management in the gig economy: A systematic review and research integration (2024)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques (1993)Qualitative Research Design: An Interactive Approach (1996)Algorithmic Management Reimagined For Workers and By Workers: Centering Worker Well-Being in Gig Work (2022)Taylorism on steroids or enabling autonomy? A systematic review of algorithmic management (2023)Navigating the Limitations of Algorithmic Management: An Integrative Framework of Sociotechnical Systems Theory (STS) and Strategic HRD (2025)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)The “new public management” in the 1980s: Variations on a theme (1995)Varieties of Capitalism (2001)FOUCAULT, POWER/KNOWLEDGE, AND ITS RELEVANCE FOR HUMAN RESOURCE MANAGEMENT (1993)A Typology of Crowdwork Platforms (2018)The Effectiveness of Self-Managing Teams: A Quasi-Experiment (1994)What Works at Work: Overview and Assessment (1996)‘High‐performance’ Management Practices, Working Hours and Work–Life Balance (2003)
this work references cited by second hop

References

  • 1985The Second Industrial Divide1,896 cited
  • 1982Manufacturing Consent897 cited
  • 1988UNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES.605 cited
  • 1992Choosing Sides: Unions and the Team Concept439 cited
  • 1989WHEN CASHIERS MEET CUSTOMERS: AN ANALYSIS OF THE ROLE OF SUPERMARKET CASHIERS.354 cited
  • 1989New Organizational Forms330 cited
  • 1985Critical Studies in Organization and Bureaucracy.134 cited
  • 1990The transformation of work? Skill, flexibility and the labour process119 cited
  • 1996The New Unionism41 cited

Cited by

  • 2000EMOTIONAL LABOUR AND SEXUAL DIFFERENCE IN THE AIRLINE INDUSTRY201 cited
  • 2017Discriminating Tastes: Uber's Customer Ratings as Vehicles for Workplace Discrimination191 cited
  • 2019Algorithmic Management and Algorithmic Competencies: Understanding and Appropriating Algorithms in Gig Work187 cited
  • 2005The (mis)representation of customer service148 cited
  • 1998Customer Care in a Consumer Society: Smiling and Sometimes Meaning it?146 cited
  • 1993The right to manage: A second managerial revolution?96 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1994MARKET‐DRIVEN CHANGE IN PROFESSIONAL SERVICES: PROBLEMS AND PROCESSES*65 cited
  • 2015Organizations and their consumers: Bridging work and consumption56 cited
  • 1995Quality management and HRM in the service industry: some case study evidence46 cited
  • 2007The rhetoric of the consumer and customer control in China30 cited
  • 1995Factors influencing take-up rates on the Loan Guarantee Scheme28 cited
  • 2021Customer Abuse and Aggression as Labour Control Among LGBT Workers in Low-Wage Services27 cited
  • 2008Labour process theory: putting the materialism back into the meaning of service work26 cited
  • 2022From Crunch to Grind: Adopting Servitization in Project-Based Creative Work25 cited
  • 2008The Dignity of Working Women24 cited
  • 2018High-involvement innovation: views from frontline service workers and managers24 cited