WHEN CASHIERS MEET CUSTOMERS: AN ANALYSIS OF THE ROLE OF SUPERMARKET CASHIERS.

Anat Rafaeli

354 citations0/0 files storedAcademy of Management Journal

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Emotional Labor in Professions Job Satisfaction and Organizational Behavior Employee Performance and Motivation

Abstract

In a qualitative investigation of the role of supermarket cashiers, the influence of management, co-workers, and customers over cashiers was analyzed. Customers had immediate influence over cashier...

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1956The Presentation of Self in Everyday Life.1969The social psychology of organizing 1964Work and motivation 1958Social Theory and Social Structure 1954The critical incident technique.1975Helplessness: On Depression, Development, and Death 2007Critical Incident Technique 1986The Bases of Social Power

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