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- 1987Politeness : Some Universals in Language Usage11,919 cited
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- 1997Relevance: Communication and cognition . 2nd edn. By. Dan Sperber and Deirdre Wilson. Oxford & Cambridge, MA: Blackwell, 1995. Pp. xiii, 326.1,903 cited
- 1996Towards an anatomy of impoliteness1,722 cited
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- 1978Questions and politeness : strategies in social interaction1,293 cited
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- 1986Group processes in computer-mediated communication1,179 cited
- 1995A Social Identity Model of Deindividuation Phenomena1,124 cited
- 2002Thoughts and Utterances: The Pragmatics of Explicit Communication1,092 cited
- 1988Reexamination of the universality of face: Politeness phenomena in Japanese
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