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Service quality, customer satisfaction in technology-based universities
16 references·1 citing·31 second hop
Service quality, customer satisfaction in technology-based universities (2011)Service quality, customer satisfaction in…The Theory of Planned Behaviour (2004)The Theory of Planned Behavio…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Strengthening the Satisfaction-Profit Chain (2000)Strengthening the Satisfactio…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Juran's Quality Control Handbook (1990)Juran's Quality Control Handb…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…National Policy on Education 1986 (1986)National Policy on Education …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Consumer behavior and marketing action (1981)Consumer behavior and marketi…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…An Empirical Examination of Brand Loyalty via Customer Delight in Pakistan (2016)An Empirical Examination of B…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Barriers perceived to engaging with climate change among the UK public and their policy implications (2007)What is an adequate sample size? Operationalising data saturation for theory-based interview studies (2009)Prospective prediction of health-related behaviours with the Theory of Planned Behaviour: a meta-analysis (2011)
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References

  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 2004The Theory of Planned Behaviour4,446 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1986National Policy on Education 19861,798 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 2000Strengthening the Satisfaction-Profit Chain1,537 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 1981Consumer behavior and marketing action

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1,396 cited
  • 1990Juran's Quality Control Handbook1,384 cited
  • Cited by

    • 2016An Empirical Examination of Brand Loyalty via Customer Delight in Pakistan12 cited