Formalising the ordering process to achieve responsiveness

Abstract

Purpose This paper aims to focus on the question whether formalisation of the ordering process can be helpful in achieving responsiveness, while remaining efficient. Design/methodology/approach Three dimensions of the ordering process are discussed, namely logistical control, information processing and the organisational setting of the ordering process. Data were gathered from case studies at five different production companies. Findings It is suggested that a highly formalised logistical control structure is essential in achieving responsiveness and efficiency. From the formalisation strategies applied by the companies it can also be concluded that a formalised organisational setting of the ordering process is necessary for being responsive in case the logistical control is characterised by a low degree of formalisation. Originality/value The paper presents a detailed operationalisation of the formalisation of three dimensions of the ordering process. This is helpful in formulating guidelines for structuring the ordering process to become more responsive.

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