Article1972

The Study of Organizational Effectiveness

242 citations0/0 files storedSociological Quarterly

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Management Theory and Practice Public Policy and Administration Research Healthcare Quality and Management

Abstract

This paper reviews the goal approach and the system resource approach to the study of organizational effectiveness. First, the goal approach is defended with respect to criticisms made by the users of the system resource approach. Next it is criticized for its failure to develop general measures of effectiveness. The system resource approach is then criticized because optimization is not measured, few general measures are used, and the basic rule of mutual exclusiveness is seriously violated. Finally, a general measure of effectiveness is suggested, based on Georgopoulos and Mann's (1962) study of community general hospitals.

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References

1979The Social Psychology of Organizations.1964A Behavioral Theory of the Firm 1958Social Theory and Social Structure.1967Manual for the Minnesota Satisfaction Questionnaire.1957Social Theory and Social Structure.1968Managerial Attitudes and Performance.1967A System Resource Approach to Organizational Effectiveness 1964On the Concept of Organizational Goal

Cited by

2004No Longer Unmeasurable? A Multidimensional Integrated Model of Nonprofit Organizational Effectiveness 1981Domains of Organizational Effectiveness in Colleges and Universities 2011Non-Governmental and Not-for-Profit Organizational Effectiveness: A Modern Synthesis 2017Beyond Institutional Design: Explaining the Performance of International Organizations 1997A Classification of Facets of Athlete Satisfaction 1996Organizational Culture and Effectiveness in Higher Education: A Test of the “Culture Type” and “Strong Culture” Hypotheses

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