An experimental evaluation of GDSS effects on group performance during stakeholder analysis

Vallabh Sambamurthy · Gerardine DeSanctis

28 citations0/0 files storedHawaii International Conference on System Sciences (HICSS)

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Decision Support System Applications Team Dynamics and Performance Information Systems Theories and Implementation

Abstract

The authors report the results of an experimental study that compared the effects of two alternatives GDSS (group decision support systems) designs on the performance and attitudes of groups working on stakeholder analysis. A theoretical model was advanced to argue that effective GDSS designs must provide support for both the communication and consensus activities of groups. The two designs were varied in terms of the extent to which they provided support for communication and for consensus activities. The results of the study provided support for the prediction generated from the model. The findings extend the current knowledge of the utility of GDSS for supporting group work, and suggest that superior performance may result when groups are provided with sophisticated GDSS designs.>

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References

2010Strategic management a stakeholder approach 1984Research in Organizational Behavior 1969The social psychology of organizing 1986Organizational Information Requirements, Media Richness and Structural Design 1976The Structure of "Unstructured" Decision Processes 1984Groups: Interaction and Performance.1983Information Richness. A New Approach to Managerial Behavior and Organization Design 1988Information Technology and Organizational Change: Causal Structure in Theory and Research

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1997The impact of communication mode and task complexity on small group performance and member satisfaction 2002Experimental studies of group decision support systems: an assessment of variables studied and methodology 2010Group Support Systems: Overview and Guided Tour

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