Articlehybrid2011

Investments in Information Technology (IT) and Bank Business Performance in Ghana

Gideon T.Y Leckson- Leckey · Kofi A. Osei · Simon Kwadzogah Harvey

39 citations0/0 files storedInternational Journal of Economics and Finance

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Banking Sector Performance and Management Information Technology Governance and Strategy Digital Transformation in Financial Services

Abstract

This study seeks to ascertain and document the extent to which investment in IT by banks in Ghana can impact on their profitability using the Balanced Scorecard (BSC) framework. The study uses the extensive panel dataset of 15 banks sampled from the Ghanaian banking industry over a 10-year period (1998-2007. The study finds that banks which maintain high levels of investments in IT increased return on assets (ROA) and return on equity (ROE).

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References

1992The balanced scorecard : measures that drive performance 1992The balanced scorecard--measures that drive performance.1985How information gives you competitive advantage 2001Strategy and the Internet.2000Beyond Computation: Information Technology, Organizational Transformation and Business Performance 1993The productivity paradox of information technology 1996Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending 2001Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I

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