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Family Restaurant Brand Personality and Its Impact On Customer's eMotion, Satisfaction, and Brand Loyalty
16 references·16 citing·29 second hopsampled
Family Restaurant Brand Personality and Its Impact On Customer's eMotion, Satisfaction, and Brand Loyalty (2009)Family Restaurant Brand Personality and I…Взаимосвязь статуса занятости и пола с уровнем психологического благополучия (2026)Взаимосвязь статуса занятости…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Psychology of Attitudes (1997)The Psychology of AttitudesDimensions of Brand Personality (1997)Dimensions of Brand Personali…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Structural Equations with Latent Variables (1989)Structural Equations with Lat…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Subjective Well-Being (1984)Subjective Well-BeingEvaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Conceiving the self (1979)Conceiving the selfBelief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Understanding Guests’ Intention to Visit Green Hotels (2020)Understanding Guests’ Intenti…Motivations, emotions and satisfaction: The keys to a tourism destination choice (2019)Motivations, emotions and sat…Drivers of brand loyalty in the chain coffee shop industry (2018)Drivers of brand loyalty in t…Responsible and active brand personality: On the relationships with brand experience and key relationship constructs (2017)Responsible and active brand …Relationships between brand experiences, personality traits, prestige, relationship quality, and loyalty (2017)Relationships between brand e…Effects of brand personality dimensions on consumers’ perceived self-image congruity and functional congruity with hotel brands (2017)Effects of brand personality …Customer satisfaction, service quality, and customer value: years 2000-2015 (2017)Customer satisfaction, servic…The impact of consumer confusion from eco-labels on negative WOM, distrust, and dissatisfaction (2016)The impact of consumer confus…Destination loyalty modeling of the global tourism (2015)Destination loyalty modeling …Building brand loyalty in social commerce: The case of brand microblogs (2015)Building brand loyalty in soc…An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry (2015)An Integrated Model of Servic…The Roles of Value, Satisfaction, and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants (2014)The Roles of Value, Satisfact…The influence of physical environment on emotions, customer satisfaction and behavioural intentions in Chinese resort hotel industry (2014)The influence of physical env…The effects of social media on emotions, brand relationship quality, and word of mouth: An empirical study of music festival attendees (2014)The effects of social media o…Relationships Among Customer Satisfaction, Delight, and Loyalty in the Hospitality Industry (2013)Relationships Among Customer …Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry (2013)Personality, satisfaction, im…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Beyond boredom and anxiety (1975)Feeling and thinking: Preferences need no inferences. (1980)The Satisfaction With Life Scale (1985)On Happiness and Human Potentials: A Review of Research on Hedonic and Eudaimonic Well-Being (2001)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)lavaan : An R Package for Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
  • 1989Structural Equations with Latent Variables17,500 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1984Subjective Well-Being11,004 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2026Взаимосвязь статуса занятости и пола с уровнем психологического благополучия7,950 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1997The Psychology of Attitudes7,143 cited
  • 1979Conceiving the self5,872 cited
  • 1997Dimensions of Brand Personality5,056 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses

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4,950 cited

Cited by

  • 2014The effects of social media on emotions, brand relationship quality, and word of mouth: An empirical study of music festival attendees535 cited
  • 2013Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry301 cited
  • 2017Customer satisfaction, service quality, and customer value: years 2000-2015282 cited
  • 2019Motivations, emotions and satisfaction: The keys to a tourism destination choice241 cited
  • 2015An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry239 cited
  • 2013Relationships Among Customer Satisfaction, Delight, and Loyalty in the Hospitality Industry234 cited
  • 2014The influence of physical environment on emotions, customer satisfaction and behavioural intentions in Chinese resort hotel industry179 cited
  • 2015Building brand loyalty in social commerce: The case of brand microblogs174 cited
  • 2015Destination loyalty modeling of the global tourism173 cited
  • 2014The Roles of Value, Satisfaction, and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants167 cited
  • 2018Drivers of brand loyalty in the chain coffee shop industry164 cited
  • 2017Effects of brand personality dimensions on consumers’ perceived self-image congruity and functional congruity with hotel brands153 cited
  • 2016The impact of consumer confusion from eco-labels on negative WOM, distrust, and dissatisfaction147 cited
  • 2020Understanding Guests’ Intention to Visit Green Hotels143 cited
  • 2017Responsible and active brand personality: On the relationships with brand experience and key relationship constructs133 cited
  • 2017Relationships between brand experiences, personality traits, prestige, relationship quality, and loyalty129 cited