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Customer relationship management in the pharmaceutical industry

12 references·2 citing·24 second hop

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References

1984The information system as a competitive weapon905 cited
2000E-Business 2.0: Roadmap for Success736 cited
1999Blown to Bits: How the New Economics of Information Transforms Strategy603 cited
2000Blown to bits: How the new economics of information transforms strategy340 cited
1996Enterprise One to One: Tools for Competing in the Interactive Age314 cited
1997Enterprise One to One: Tools for Competing in the Interactive Age160 cited
2001Enterprise in the Information Age67 cited
2000Customer Relationship Management in der Praxis52 cited
2002Geschäftsmodell des Informationszeitalters38 cited
2000Mit Customer Relationship Management zum Prozessportal37 cited
1998Electronic Customer Care35 cited
1998Electronic customer care : Neue Wege zum Kunden29 cited

Cited by

2002EXPLORING THE CRITICAL SUCCESS FACTORS FOR CUSTOMER RELATIONSHIP MANAGEMENT AND ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS34 cited
2005Extending the business engineering framework for application integration purposes14 cited

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