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Information technology acquisition in the service sector
16 references·0 citing·39 second hop
Information technology acquisition in the service sector (2009)Information technology acquisition in the…Offshore outsourcing of professional services: A transaction cost economics perspective (2007)Offshore outsourcing of profe…Case Study Research (2004)Case Study ResearchR&D collaboration by SMEs: new opportunities and limitations in the face of globalisation (2002)R&D collaboration by SMEs: ne…Knowledge Partitioning in the Interfirm Division of Labor: The Case of Automotive Product Development (2002)Knowledge Partitioning in the…The Hidden Costs of IT Outsourcing (2001)The Hidden Costs of IT Outsou…Coordinating Expertise in Software Development Teams (2000)Coordinating Expertise in Sof…The Value of Selective IT Sourcing (1996)The Value of Selective IT Sou…Applications of case study research (1993)Applications of case study re…The profitable art of service recovery. (1990)The profitable art of service…Evolution and Revolution as Organizations Grow (1989)Evolution and Revolution as O…How can service businesses survive and prosper? (1986)How can service businesses su…Designing services that deliver (1984)Designing services that deliv…The Customer Contact Model for Organization Design (1983)The Customer Contact Model fo…The Economics of Organization: The Transaction Cost Approach (1981)The Economics of Organization…The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions (1981)The Customer Contact Approach…The Nature of the Firm (1937)The Nature of the FirmOrganizational Metamorphosis. (1967)Organizational Structure and the Multinational Strategy (1968)The Empowerment Process: Integrating Theory and Practice (1988)TOP MANAGEMENT TEAM DEMOGRAPHY AND CORPORATE STRATEGIC CHANGE. (1992)Explaining Development and Change in Organizations (1995)The Marketing of Services (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Managing the co-creation of value (2007)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Markets, Bureaucracies, and Clans (1980)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Social Capital in the Creation of Human Capital (2000)The Focused Factory (1974)Educational Organizations as Loosely Coupled Systems (1976)Breaking Free from Product Marketing (1977)Managing the transition from products to services (2003)Overcoming the Service Paradox in Manufacturing Companies (2005)Servitization: Disentangling the Impact of Service Business Model Innovation on the Performance of Manufacturing Firms (2012)The Knowledge-Creating Company (1995)The Knowledge-Creating Company (1998)Managing Knowledge in Organizations: An Integrative Framework and Review of Emerging Themes (2003)Formative Versus Reflective Indicators in Organizational Measure Development: A Comparison and Empirical Illustration (2006)Philosophy and the Mirror of Nature (2008)Organizational resilience: a capability-based conceptualization (2019)Introduction to Case Study (1997)Systematically reviewing qualitative and quantitative evidence to inform management and policy-making in the health field (2005)Mainstreaming Green Product Innovation: Why and How Companies Integrate Environmental Sustainability (2010)A framework of sustainable supply chain management: moving toward new theory (2008)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)Case study research: design and methods (2011)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Whither Services Marketing? (2004)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Toward a knowledge‐based theory of the firm (1996)Dynamic capabilities and strategic management (1997)
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References

  • 1937The Nature of the Firm23,826 cited
  • 2004Case Study Research15,520 cited
  • 1993Applications of case study research7,853 cited
  • 1981The Economics of Organization: The Transaction Cost Approach6,452 cited
  • 1989Evolution and Revolution as Organizations Grow2,426 cited
  • 2000Coordinating Expertise in Software Development Teams1,688 cited
  • 1990The profitable art of service recovery.1,447 cited
  • 1984Designing services that deliver1,272 cited
  • 1986How can service businesses survive and prosper?740 cited
  • 1981The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions608 cited
  • 2002R&D collaboration by SMEs: new opportunities and limitations in the face of globalisation606 cited
  • 1996The Value of Selective IT Sourcing566 cited
  • 2007Offshore outsourcing of professional services: A transaction cost economics perspective470 cited
  • 1983The Customer Contact Model for Organization Design435 cited
  • 2002Knowledge Partitioning in the Interfirm Division of Labor: The Case of Automotive Product Development424 cited
  • 2001The Hidden Costs of IT Outsourcing

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